Warranty and repair at Bij Bassie

At Bassie, we want you to feel confident buying an iPhone. That's why every refurbished iPhone comes with a standard two-year manufacturer's warranty . This ensures quality and service, even after your purchase.

What is covered by the warranty?

With normal use, your device is protected against technical defects for two years. This includes, for example, a faulty camera, a non-working button, or a charging issue not caused by you. The warranty therefore covers all defects not caused by drops, impacts, or moisture.

The manufacturer or an authorized repair partner will always assess whether a defect is covered by the warranty. At Bassie, we do not perform this assessment ourselves, to ensure complete objectivity.

What if something is wrong with your iPhone

Is there a problem with your device? Always contact us first. We'll look into the issue together and give you clear instructions for the next steps. In some cases, we can resolve it immediately, for example, through settings or a software update.

Does your device need to be repaired? We'll ensure it's handled correctly and quickly by the right party. If the defect is covered by the warranty, there will be no charge.

Out-of-warranty repair

If the damage was caused by a fall or moisture, for example, it's not covered by the warranty. In that case, we'll send you a quote upfront. The device will only be repaired after you've given your approval. This way, you'll never encounter any surprises.

Transparency and certainty

At Bassie, we love clarity. That's why:

🔶 Get a two-year manufacturer's warranty on every iPhone
🔶 Is the device always assessed by a recognized party?
🔶 In case of damage outside the warranty, you will always receive a quote first
🔶 We guide you step by step with every defect or problem

Do you have questions about your warranty or is there something wrong with your device? Feel free to contact our customer service. We're here to help.